Refund Policy

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Refund Policy of CICU
 
Return & Refund Policy 
 
Thanks for visiting Chamber of Industrial and Commercial Undertaking – CICU, electronic 
certificate of origin portal. 
 
If you are not entirely satisfied with your purchase, we’re here to help. 
 
 
Returns 
 
You have 30 (change this) calendar days to return a Certificate of Origin transaction request 
from the date you have submitted it. 
 
To be eligible for a return, your Certificate of Origin transaction request is denoted as CO ref. 
No. (Certificate of Origin reference number) must be rejected by CICU and in the same 
condition that you sent it. 
 
 
Your item needs to have the receipt or proof of purchase if asked by CICU representative. 
 
For additional information in this section, create your own Return & Refund Policy. 
 
 
If in case of your Certificate of Origin request is getting rejected by team CICU due to the 
mismatch of the information or any other reason, the exporter or the CHA will not have to 
repay for the particular Certificate of Origin request, the 4th step will show a button as 
resubmit instead of Pay Now. 
 
 
 
Refunds 
 
Once we receive your Certificate of Origin request, we will inspect it and notify you that we 
have rejected your transaction request 
 
We will immediately notify you on the status of your refund after inspecting the item. 
 
If your return is approved, we will initiate a refund to your wallet. 
 
 
Only in case of some special consideration, if CICU executives think the Certificate of Orign 
request to be rejected and the paid amount to be refunded, the refunded amount will be 
added to the wallet balance of the CICU portal’s wallet. 
 
You will receive the credit added to your Companies Wallet within a certain amount of days, 
depending on the call taken by team CICU. 
 
For additional information in this section, create your own Return & Refund Policy. 
 
 
 
 
Contact Us 
 
If you have any questions on how to return your item to us, contact us @ your contact 
details. 

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